Process Assessment & Capability Analysis

  • The best companies take a disciplined approach to compare their processes against a set of well-defined criteria to determine capability of performing within service, quality, and financial targets. These are known as ‘performance standards’ for excellence.
  • The performance standard is set by the team after consulting with customers, industry requirements, the competitive environment, the business’ needs and legal/regulatory requirements.
  • Determining process capability will allow you to;
    • Quantify the ability of your process to produce output that meets the performance standard.
    • Establish a baseline for comparing the improvement of the product or process over time.
    • Compare your process against another (internally and externally) to judge relative performance.
    • Differences between short & long-term process capability can tell you how to address performance by either controlling the process vs. implementing new technology.

  • Has your team captured an accurate picture of your organization’s current state of operations and compared that picture against a ‘best practice’?
  • Do you have the right information to close performance gaps and create a plan that will yield a cost-effective process that is sustainable and operating at optimum level?
  • Do you understand how the system performs in comparison to the performance standard?
  • Does your process show signs of special causes of variation, meaning it’s wildly variable and unpredictable leading to unpredictable results?
  • Can I perform a process capability analysis if the process is not yet under control?